Clear. Secure. Worldwide.
At Frontier Tack Lockers, every order is carefully prepared and handled with attention to detail. This policy explains how orders are processed, prepared, dispatched and delivered.
FRONTIER TACK LOCKERS DELIVERY POLICY
01. ORDER CONFIRMATION
An order is considered confirmed once payment and the order details have been received and confirmed by Frontier Tack Lockers.
Once confirmed, preparation of your locker can begin.
02. READY-TO-GO LOCKERS
Our ready-to-go lockers are already manufactured and available in selected colors and designs.
Subject to availability, these lockers can move into preparation and dispatch sooner than custom-made orders.
Availability is confirmed at the time of order.
03. CUSTOM LOCKERS
Custom lockers are made specifically to the customer’s requirements.
Because each custom locker may require additional production, customization and finishing, these orders require additional preparation time.
The estimated preparation timeline for a custom order will be confirmed when your order is placed.
04. PREPARATION & QUALITY CHECK
Before dispatch, every locker is carefully prepared and checked to ensure it is ready for transportation.
Your locker is then securely packed and prepared for shipment.
05. DISPATCH & SHIPPING
Once your locker is ready, it is handed over to our trusted shipping partner for transportation.
Orders and dispatch are handled Monday to Saturday.
Shipping arrangements and delivery times may vary depending on the destination, locker type, customization and shipping method.
06. TRACKING
Once your order has been dispatched, tracking information will be provided.
Our shipping partner may also contact you directly regarding your shipment and delivery.
Customers are responsible for monitoring their tracking information and ensuring that the delivery address and contact details provided with the order are correct.
07. INTERNATIONAL DELIVERY
Frontier Tack Lockers are available for international delivery.
Delivery availability, shipping costs and estimated delivery times depend on the destination and will be confirmed with your order.
USA • UK • EUROPE • CANADA • AUSTRALIA • WORLDWIDE
08. CUSTOMS, TAXES & IMPORT CHARGES
For international orders, additional customs duties, taxes, import charges or clearance fees may apply depending on the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise agreed in writing with Frontier Tack Lockers before the order is shipped.
09. DELIVERY DELAYS
Estimated delivery times are provided as guidance and may be affected by circumstances outside Frontier Tack Lockers’ control, including customs processing, carrier delays, weather, transportation disruptions or other unforeseen circumstances.
We will provide available tracking information and assist with delivery inquiries where possible.
10. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address and valid contact information.
If an address needs to be changed after an order has been dispatched, additional charges or delivery delays may apply.
11. DAMAGE ON ARRIVAL
If your locker arrives with visible damage, please photograph the locker and its packaging before moving or unpacking it further, where reasonably possible.
Contact Frontier Tack Lockers as soon as possible with photographs and your order details so that we can assist with the delivery claim or next steps.
12. QUESTIONS ABOUT YOUR DELIVERY?
Our team is available to assist with order and delivery inquiries.
IMPORTANT
Delivery times, shipping costs and preparation times can vary depending on the specific locker, customization and destination.
Your confirmed order information will provide the applicable details for your purchase.